TIPS: ShareFile Switch

As a part of our continuing commitment to data security, The Paragon Alliance Group has contracted with a secure data service, ShareFile, to transfer sensitive client and plan data via the cloud. This service offers enhanced encryption and additional flexibility for users. 

Beginning with the 2014 plan year, your plan's census requests will be sent via this method. 

You will receive the year end data request files via ShareFile around the time that your plan year ends. SecureFileX will still be available for some time, but Paragon will be using ShareFile going forward. ShareFile will be the preferred method of transferring secure data between Paragon and you, as the Plan Administrator. Please feel free to utilize ShareFile to return your year-end data as well as anytime you need to transfer a file securely to Paragon. (i.e. distribution/enrollment/loan/other types of forms or files that contain sensitive data)

Some of our clients have already begun using this service and have found it to be very user friendly. We hope that you agree.

Some Helpful Hints:

  • Upon receiving a file through ShareFile, before making any changes, be sure to immediately save the file(s) to your computer or directory of your choice. Changes made while the file is on the server will be lost.
  • Retrieve your files(s) as soon as possible. Files(s) remain on the server for a maximum of 30 days.
  • You may forward the notification email to another individual in your organization/payroll company, if needed. They will be able to access the file(s) from that email. NOTE:  Please make sure that the notification email is not forwarded to any individual that should not have access to the information contained in the census file/APRQ.
  • To securely return the completed file(s) to your Paragon Contact, please visit the Contact Info page on our website and click on the appropriate name from the list.

Please call or e-mail your Paragon Contact if you have any questions or concerns regarding this new system.